Terms of service
Article 1 – Definitions
Within these Terms and Conditions, the following definitions apply:
Consumer: Any individual purchasing products for personal purposes outside their trade, business, or profession.
Business: Crovane Atelier, offering products to consumers through its online store.
Distance Contract: An agreement concluded online between the consumer and Crovane Atelier.
Right of Withdrawal: The consumer’s legal right to withdraw from an eligible purchase within the applicable withdrawal period.
Withdrawal Period: The period during which the consumer may exercise the right of withdrawal.
Article 2 – Business Information
Store name: Crovane Atelier
Customer-service email: contact@crovaneatelier.com
Business address:
5900 Balcones Drive,
Suite 33739 Austin,
TX 78731
The registered business address is not necessarily the return address. Customers must contact our customer-service team and receive return instructions before sending an item.
Article 3 – Applicability
These Terms and Conditions apply to all offers, orders, purchases, and agreements concluded between Crovane Atelier and the consumer.
By placing an order through our website, the consumer confirms acceptance of these Terms and Conditions.
Article 4 – Offers and Pricing
Crovane Atelier reserves the right to change product prices, descriptions, availability, and promotions at any time.
Applicable shipping costs will be displayed during checkout. Customs duties, import taxes, and courier fees imposed by local authorities are the customer’s responsibility unless otherwise stated.
Article 5 – Formation of the Agreement
An agreement is formed once the customer submits an order and payment is successfully completed.
Orders may only be cancelled before processing or dispatch. Once an order has been processed, the customer must wait for delivery and follow the applicable return procedure.
Crovane Atelier may cancel an order because of product unavailability, payment issues, pricing errors, suspected fraud, or other reasonable circumstances. Any applicable payment will be refunded.
Article 6 – Right of Withdrawal
Consumers may request to withdraw from an eligible purchase within 14 days of receiving the order, without providing a reason.
Products must be unused, unworn, unwashed, and returned with their original packaging and tags. Return shipping costs are the responsibility of the consumer unless the product received was damaged, defective, or incorrect.
Article 7 – Return Exclusions and Refunds
Personalised products, hygiene-sensitive products that have been opened, gift cards, and final-sale items may not be returned unless defective or unless applicable law provides otherwise.
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Refund processing may take 5–10 business days, depending on the customer’s bank or payment provider. Original shipping costs are non-refundable unless required by law.
Article 8 – Customs, Duties, and Taxes
The consumer is responsible for complying with local import regulations and paying applicable customs duties, taxes, and clearance fees.
Crovane Atelier does not guarantee customs clearance and is not responsible for delays or charges imposed by customs authorities or delivery providers.
Article 9– Product Compliance
We make reasonable efforts to ensure products match the descriptions and images displayed on our website. Minor differences in colour or appearance may occur because of screen settings, lighting, or manufacturing variations.
If an item is defective, damaged, or materially different from its description, the customer must contact us with clear photographs and their order number.
Article 10 – Delivery
Delivery times displayed on our website are estimates and may be affected by customs, carriers, weather, public holidays, or circumstances outside our control.
The customer is responsible for providing a complete and accurate delivery address. Additional costs or delays caused by incorrect information may be the customer’s responsibility.
Article 11 – Complaints
Complaints should be submitted by email to contact@crovaneatelier.com as soon as reasonably possible after discovering the issue.
Please include your name, order number, a description of the concern, and supporting photographs where applicable. We aim to respond within 14 days.
Article 12 – Governing Law and Disputes
These Terms and Conditions are governed by the laws applicable in the jurisdiction where Crovane Atelier is legally established.
Disputes should first be addressed through good-faith consultation. If no resolution is reached, the matter may be submitted to a competent court.
Nothing in these Terms limits the consumer’s mandatory rights under applicable consumer-protection laws.