Privacy policy

Crovane Atelier operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Crovane Atelier is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls concerning the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit or debit card details, financial account information, transaction details, payment method, payment confirmation, and other payment information.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including products you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, and information about your previous transactions.
  • Communications with us, including information you provide when contacting us or submitting a customer-support enquiry.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including information collected from your device when you use our products, services, or website and through cookies and similar technologies.
  • From our service providers, including when we engage them to provide technology or other services and they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, tailoring, and improving the Services: We use your personal information to provide the Services, perform our contract with you, process payments, fulfil orders, remember your preferences and products of interest, send account-related notifications, process purchases, returns, exchanges, and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and provide a customised shopping experience. This may include recommending products related to your purchases and improving our Services.
  • Marketing and advertising: We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or post and displaying advertisements for products or services on the Services or other websites. These advertisements may be based on products you previously purchased, placed in your cart, or viewed.
  • Security and fraud prevention: We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for protecting your login credentials. We recommend that you do not share your username, password, or other access details.
  • Communicating with you: We use your personal information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.
  • Legal reasons: We use your personal information to comply with applicable laws, respond to valid legal processes or requests from law-enforcement or government agencies, participate in legal proceedings, and enforce or investigate possible violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy. These circumstances may include:

  • Sharing information with Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, fulfilment, and shipping.
  • Sharing information with business and marketing partners that provide marketing and advertising services. For example, we may use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. These partners will process your information according to their respective privacy notices.
  • Sharing information when you direct or request us to do so or otherwise consent to its disclosure, such as when information must be shared to deliver your order or when you use social-media widgets or login integrations.
  • Sharing information with our affiliates or within our corporate group.
  • Sharing information in connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations, including subpoenas or search warrants; to enforce our terms or policies; or to protect the Services and the rights of Crovane Atelier, our customers, or others.

Depending on where you reside, you may have the right to direct us not to share your personal information for targeted advertising or marketing based on your activities across different merchants and websites. You can exercise available privacy rights through the options provided on our website or by contacting us.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not controlled by or affiliated with Crovane Atelier, you should review its privacy and security policies and terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information you provide through public or semi-public platforms, including third-party social-media platforms, may be visible to other users without limitation concerning its use by us or third parties. Including a third-party link does not necessarily constitute an endorsement of its content, owner, or operator.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee complete security. Information sent to us may also be insecure while in transit. Please do not use unsecured communication channels to send sensitive or confidential information.

How long we retain your personal information depends on several factors, including whether the information is required to maintain your account, provide the Services, fulfil legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may only apply in certain circumstances, and may be declined where permitted by law.

  • Right to access or know: You may have the right to request access to the personal information we hold about you.
  • Right to deletion: You may have the right to request that we delete personal information we maintain about you.
  • Right to correction: You may have the right to ask us to correct inaccurate personal information.
  • Right to portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, subject to applicable exceptions.
  • Right to opt out of sale, sharing, or targeted advertising: Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or its processing for targeted advertising.
  • Managing communication preferences: You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails. Even if you unsubscribe, we may continue to send non-promotional communications relating to your account, orders, or other transactions.

If you visit our website with the Global Privacy Control preference signal enabled, we may automatically treat it as an opt-out request for the browser and device you use, depending on your location. If we can associate the device with your Shopify account, we may also apply the request to that account.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request, as permitted or required by law.

You may also designate an authorised agent to submit a request on your behalf. Before accepting the request, we may require proof that you have authorised the agent to act for you and may ask you to verify your identity directly. We will respond within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the information provided below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data-protection authority.

Crovane Atelier LLC operates as an online-only retailer. We do not maintain a public storefront or accept walk-in visitors, order pickups, or in-person returns at our business address. All returns must be initiated through contact@crovaneatelier.com and shipped to the address provided during the return process.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we update this Privacy Policy, we will publish the revised version on this website, update the “Last updated” date, and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your available privacy rights, please contact us:

Crovane Atelier LLC
Email: contact@crovaneatelier.com

Last updated: August 31, 2026