Refund policy

At Crovane Atelier, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving it, subject to the conditions below.

Return Eligibility

To qualify for a return:

  • The request must be submitted within 30 days of delivery.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, accessories, and protective materials must be included.
  • You must provide your order number and proof of purchase.

Items returned without first contacting us may not be accepted.

How to Request a Return

To begin a return, contact us at contact@crovaneatelier.com and include:

  • Your full name
  • Your order number
  • The item you wish to return
  • The reason for the return
  • Clear photographs if the item is damaged, defective, or incorrect

If your request is approved, we will provide the return address and instructions. Please do not send your item to the address shown on the original package unless instructed to do so.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error by Crovane Atelier.

We recommend using a tracked shipping service. Crovane Atelier is not responsible for returned parcels that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

Include clear photographs or videos showing:

  • The product
  • The issue or damage
  • The packaging
  • The shipping label

Once reviewed and approved, we may offer a replacement, store credit, or full refund, depending on the circumstances.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Items marked as final sale
  • Gift cards
  • Personalised or custom-made products
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned without their original packaging or tags
  • Personal-care or hygiene-sensitive products once opened or used

Please contact us before purchasing if you are unsure whether an item is eligible for return.

Exchanges

We do not offer direct exchanges. If you need a different item, colour, or size, please return the eligible item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

If more than 10 business days have passed since your refund was approved, please contact your bank or payment provider first. You may then contact us at contact@crovaneatelier.com for further assistance.

Crovane Atelier operates as an online-only retailer. We do not maintain a public storefront or accept walk-in visitors, order pickups, or in-person returns at our business address. All returns must be initiated through contact@crovaneatelier.com and shipped to the address provided during the return process.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. We cannot guarantee cancellation after an order has been submitted.

If your order has already been dispatched, you may request a return after receiving it, provided it meets the eligibility requirements outlined in this policy.

Refused or Unclaimed Deliveries

If an order is returned because it was refused, left unclaimed, or could not be delivered due to an incomplete or incorrect address provided by the customer, any return shipping fees or carrier charges may be deducted from the refund.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer-protection laws. If local law provides additional cancellation, return, or refund rights, those legal rights will continue to apply.

Contact Us

For questions about returns or refunds, contact:

Crovane Atelier
Email: contact@crovaneatelier.com
Business address:
5900 Balcones Drive,
Suite 33739 Austin,
TX 78731